A Orders are usually shipped in 1-2 business days. Transit times depend on service and location. Usually, it takes 3-5 business days for most major cities and longer for rural or remote areas. Please note that the days do not include public holidays / weekends and are just estimates. Not a guarantee.
Q I’m a collector, can you guarantee the box will be mint perfect?
A If you are a collector, we strongly recommend buying from a physical shop to inspect. There’s no guarantee boxes will be mint. Sometimes, we don’t even receive the products in mint condition to begin with. The products we sell are for playing not collecting.
Q Can I pay over the phone?
A Payments can only be accepted online via the webstore. For your security we do not take payment information over the phone.
Q My LEGO set has arrived but some pieces are missing / broken. Can I return the product?
A There is no need to return the product. Free replacement parts can be sent out to you via LEGO replacement parts service. Please send the Email: yusin@broadyond.cn (24hrs Monday to Friday)
Q How much does postage cost?
A Please use the postage estimator with your postcode on the product page to see the cost and options.
Q What does ‘for builders, not collectors mean’?
A Collectors generally want their boxes to be ‘Mint’ flawless without any sort of dents, crease, shelf wear or any kind of imperfection. That can be quite unrealistic and that’s why we label our products unsuitable for collectors. If buying for someone who is going to open the box to build it’ll be fine.
